Welcome to MyMerckAccounts.com Help

Help - Site Registration/Account Setup

Below are FAQs and topics related to registering and setting up account information on My Merck Accounts.

Registration Process

  If I already have a user name/password with other Merck sites, can I use it for MyMerck Accounts?
Only merckvaccines.com user name and password will work on MyMerckAccounts, however, this may be expanded in the future.
  I’ve already enrolled my sites on a contract, will my Merck representative or Merck pre-load this information into the portal for me?
Most customers will need to “link” their current locations to their user account when they register using their location DEA numbers, HINs, 340B IDs or Direct Purchase Account (DPA) number. When using DPA number, all locations associated with that account will appear for selection.
  I started my registration, but did not get an e-mail to complete the registration process. What should I do?
Please check your spam/junk mail folder for your E-mail Address Verification e-mail. You need this e-mail to complete your registration. If you still cannot find the E-mail Address Verification e-mail, go back to the “Sent E-mail” page and verify that the e-mail address is correct. If not, go back and correct the e-mail address.
  I am unable to log into MyMerckAccounts.com – what should I do?
If you forgot your username, please click on “Forgot Username” then provide the e-mail address you registered with. Your username will be sent to that e-mail address. To reset, your password, please click on “Forgot Password” then provide your username and answer your security question. You will then be prompted to create a new password. If you continue to have problems logging in, please contact the My Merck Account Center at 1-833-MYMERCK (1-833-696-3725).

Account Setup

  Why do I need to “link” locations to my account?
As you initially set up your account, you are given the opportunity to simply “link” current locations already on Merck Contracts to your view using DEA, HIN, 340B IDs and Direct Purchasing Account numbers. This allows you to immediately view current contract enrollments on these locations. You may subsequently use the bulk upload process to link these existing locations as well.
  What if I cannot find a location using my identifiers through the linking process?
Please try all location identifiers to find your location. Some locations have multiple DEA numbers and all should have a HIN (Health Industry Number). We are matching your entries to the identifiers in our system, which, for the most part, were provided by your organization when you originally enrolled.
  My organization has already been set up by another user, can I get access to the same account with the same locations?
Yes. Please get your organization’s My Merck Account ID and enter it into the appropriate space provided on the “Connect Your Locations/Account” page. This page automatically presents itself upon first time login. You can also access it via the “Manage Locations” tab. You will need to get the My Merck Account ID (MMA ID) from the other user in your organization. They will find it on the Account Profile page.
  The name you have linked to my DEA/HIN/340B is incorrect, how do I fix this?
If the address is correct, you can modify the location name under the “Manage Location” tab. If the address is incorrect, then contact the MyMerckAccounts Customer Center (1-833-MYMERCK).
  Do I need to create an Account Profile?
It is not a requirement to create an Account Profile; however, it helps group your locations to an organization (defining a hierarchy). It is also needed to obtain a My Merck Accounts ID (MMA ID). The MMA ID is necessary for other users to link to the same organization.
  Can I create a customized view of only certain locations I want to track?
Yes. Simply show all locations in the “Manage Locations” tab and select the locations you want to track. Then hit the “Save My Selection” button.
  How do I update My Merck Accounts e-mail address and/or user information?
E-mail addresses and user information can be modified under the “My Profile” tab. To update account information: go to the “My Profile” tab to update account specific information. Go to the “Manage Location” tab to update location information.
  What information do I need before I can start enrolling offices in a contract using this portal?
You need the authority to enroll locations into contracts for your organization. You will also need an internet connection, an e-mail address, DEA (Drug Enforcement Agency number) or HIN (Health Industry Number). Also, you need to have a copy of the Terms and Conditions for a first time registration. Terms and Conditions will be provided by your Merck representative or contract administrator.

* The MMA Registration Code is located in the individual’s Account Profile page