How do I know that Merck received my contract enrollment request?

Once you submit your enrollment, the request will appear in your Requests tab confirming that your request has been submitted with an indication of its current status.

What does this status mean on the Requests tab?

You may see the following statuses when looking at each request in the Requests tab.

Approval Needed - A request has been entered by a delegate. You will need to approve the request for it to be sent to Merck for review.
Submitted - A request has been sent to Merck and is awaiting review. This could be because a related request is currently being reviewed.
Under Review - A request is currently being reviewed by a Merck Analyst.
Input Requested - A request has been returned to you for further information. Click the Request ID for more information about why this request has been sent back to you.
Approved - The request has been validated and approved by a Merck Analyst.
Declined - The request has been declined by the Merck Analyst. Click the Request ID for more information about why this request has been declined.
Awaiting Enrollment - A new location has been added to an account, but no requests for enrollment have been entered.

After I enroll, when will I receive pricing?

Please refer to the contract’s Terms and Conditions (“T&Cs”) language for estimated timing.

How do I know if I am not eligible for a program/contract?

Generally, only contracts for which you are eligible will be viewable to you based on your location’s facility type and Group Purchasing Organization (“GPO”). However, if your contract enrollment is declined, you will receive an email notification informing you of the denial and the reason for the denial.

I am enrolling into a Hospital program contract, and I am not sure what is meant by aggregation, formulary, formulary and protocol, and grace period request.

It is important that you choose the appropriate options for your contract enrollments. Please refer to the program’s T&Cs and discuss these selections with your Merck representative. Not all options are applicable for all contracts/pricing programs.

Can a location be enrolled in multiple contracts?

Locations can be enrolled in multiple contracts, as appropriate, for the different product programs available to them across both pharmaceuticals and vaccines.

Why is a certain contract I’m looking to enroll not available in my location?

If the specific contract is not available for selection, please check the contract eligibility rules. Contract eligibility is based on the location’s GPO and facility type. If you still have problems, please discuss this situation with your Merck representative or call the My Merck Accounts Customer Center at 1-833-MYMERCK (1-833-696-3725).

My wholesaler states they have not received notification from Merck. Have you extended pricing to my wholesaler?

Once Merck approves your enrollment and you are added to the requested enrollment program, an Electronic Data Interchange (“EDI”) notification of your eligibility start date and pricing discount is sent to the approved physician distributor/wholesaler.

Can users add multiple DEA numbers for one location?

No. There is currently only one primary DEA number field under each location.

What is the time lag between updating information on the site and availability?

Changes to many data fields are immediately visible on the site. New requests, such as location adds/changes and enrollments must be approved by a Merck eligibility analyst and will take longer based on the complexity of the request and current capacity.

I’m a GPO customer and I don’t know my GPO identifier. Will that be an issue?

No. GPO identifiers are not requested on the site.

Can HINs be used instead of DEA numbers?

The HIN and/or DEA number can be used for majority of contract enrollments, but only one is required. In some cases, the contract or pricing program will inform you of a required identifier to use. Addresses provided must also match the address on the HIN or DEA files.

Once my application is completed, am I immediately eligible for contracted prices?

All requests must first be approved by a Merck eligibility analyst to take effect. Once approved, you will receive pricing based on the T&Cs of that particular contract.

Can I enroll without knowing my DEA number, HIN, or 340B ID numbers?

In order to enroll, you must have a valid DEA number, HIN, or 340B ID number, based on the requirements set forth in the contract or pricing program T&Cs. These are required to verify an eligible location.

Where is Merck getting my DEA/HIN/340B information?

Merck uses DEA/HIN/340B identification numbers based on what a customer has provided previously on an enrollment or on what a wholesaler has provided on a chargeback. Merck verifies whether these IDs are correct and adds to the customer’s account as appropriate. If what was provided is not correct, the Merck eligibility analyst will follow up with you via the Requests tab to get the information updated.

I see that I am eligible for other contracts on this site. Can I get some information on those?

Please contact your Merck representative or GPO for more information on Merck contracts or pricing programs.

Before I enroll in this Merck contract, I would like to see a price grid. Where can I see one?

Please refer to the contract’s T&Cs, Merck representative, or GPO for specific information regarding contracts.

Before I enroll, I have a question about the products themselves. Where can I get information?

Please visit our various Merck websites, located at the top of the My Merck Accounts web pages (under Explore Merck in the menu in the upper-right hand corner) to find appropriate product information, or contact your Merck representative.

My DEA number/HIN/340B ID number I use with my wholesaler is not showing up on this site. How can I correct this?

DEA numbers/HINs/340B ID numbers can be added or updated through the Manage Locations tab.

The contract my representative/GPO told me I was eligible for is not appearing on this site. Who can I talk to?

Not all contracts are available on this site. Please double-check your facility type and GPO selections and refer to the contract’s T&Cs for eligibility requirements. You may also contact the My Merck Accounts Customer Center at 1-833-MYMERCK (1-833-696-3725).

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