The site is intended to easily view and enroll facilities in Merck contract programs, and maintain profile, account, and location information associated with your organization. This site also allows you to apply for or manage Direct Purchase Accounts (“DPAs”), e.g., modify/add shipping addresses. Updates made by customers with DPAs will be automatically reflected on other Merck portals, including Merckvaccines.com and Merckorders.com.

Yes. Currently, the My Merck Accounts portal is used by customers who order directly (purchase through Merck) and indirectly (purchase through a distributor or wholesaler) and want to enroll into a Merck contract. Contract enrollments requiring a Merck enrollment form (for both directly and indirectly purchasing customers) are completed on the site.

The portal is for most Merck pharmaceutical and vaccine contracts. A list of contracts that the customer is eligible for will be provided on the site.

It depends on the individual contract. For some contracts, you must receive the T&Cs prior to enrolling into a contract for the first time on this site, and the site will ask you for the version date of the contract T&Cs. For other contracts, the T&Cs will be provided to you through a link that you can review and agree to the T&Cs as part of the enrollment process.

It depends on the individual contract. For some contracts, T&Cs must originally be obtained from a Merck representative or the customer’s Group Purchasing Organization (“GPO”), and only after they are approved for a specific contract will the appropriate T&Cs be available on the site for the customer to view. For other contracts, the T&Cs will be provided to you through a link that you can review.

A DEA number is an identifier assigned to a health care provider or a facility by the United States Drug Enforcement Administration allowing them to write prescriptions for controlled substances.

A HIN is an identifier provided by the Health Industry Business Communication Council used for electronic communications and transactions that identifies hospitals, providers, suppliers, and others in the healthcare supply chain.

The 340B identification number is your covered entity’s unique number that is used to verify your participation in the 340B Program.

A Direct Purchase Account (“DPA”) number identifies the account that the customer uses to purchase eligible products directly from Merck.

You will receive an email from My Merck Accounts when an enrollment has been submitted on your behalf, and you are required to approve it. You will also be notified if an enrollment request has been sent by Merck back to you for additional information, or when an enrollment request is denied, and the corresponding reason. Finally, you will be sent a separate email notifying you of any change you requested to a Direct Purchase Account (“DPA”).

Yes, contract visibility on this site is based on eligibility requirements. Customers have the ability to modify their contract enrollment after the enrollment process.

Merck customers can provide feedback to their representatives or by calling the My Merck Account Customer Center at 1-833-MYMERCK (1-833-696-3725) Monday through Friday, 8:00 AM to 7:00 PM ET.

Customer information is only used to help facilitate the enrollment of your locations into Merck contract programs. Please refer to our Privacy Policy link at the bottom of the page for more information.

Yes. As long as the user is linked to the appropriate DPA, the customer can change information on this site directly. Changes will be reflected on Merckvaccines.com and Merckorders.com automatically.