Welcome to MyMerckAccounts.com Help

Help - Site Registration/Account Setup

Below are FAQs and topics related to registering and setting up account information on My Merck Accounts.

Registration Process

If I already have a username/password with other Merck sites, can I use it for My Merck Accounts?
Users of Merckconnect.com, Merckvaccines.com, Merckorders.com, and a few other Merck sites will be able to use their Single Sign-On profiles to log into Mymerckaccounts.com. The same email/password is used across all sites.
I’m logged into another Merck site that uses Single Sign-On. Why am I not automatically logged in?
You will still need to click Login. After clicking Login, you will not need to enter in your email address and password and will be automatically redirected to the home screen.
I’ve already enrolled my locations onto a contract. Will my Merck representative or Merck pre-load this information into the portal for me?
Most customers will need to link their current locations to the account when they register, using their location’s DEA numbers, HINs, 340B IDs, Merck member name IDs, or Direct Purchase Account (“DPA”) number. When using a DPA number, all locations associated with the DPA account will appear for selection.
I started my registration but did not get an email to complete the registration process. What should I do?
Please check your spam/junk folder for your verification email sent from Merck. You need this email to complete your registration. If you still cannot find the verification email, go back to the Sent Email page, and request the verification email be resent.
If you have followed the above steps without success, please contact the technical support line for login and registration issues at 1-800-489-5119.
I am unable to log into Mymerckaccounts.com. What should I do?
To reset your Single Sign-On password, please click on the Forgot Your Password link, then provide the email address you registered with. You will receive an email from Merck with a link to reset your password. If you continue to have problems logging in, please contact the technical support line for login and registration issues at 1-800-489-5119.

Account Setup

Why do I need to link locations to my account?
Linking locations to your account allows you to view current contract enrollments on these locations, as well as allowing you to request new contract enrollments. After you initially set up your account profile, you have the option to simply link current locations already on Merck contracts to your view using a DEA number, a HIN, 340B ID, Merck member name IDs, and DPA numbers. You may subsequently use the bulk upload process to link these existing locations to your account as well.
What if I cannot find a location using my identifiers through the linking process?
Please try all location identifiers to find your location. Some locations have multiple DEA numbers and/or HINs. We then match your entries to the identifiers in our system. If you still cannot find the location in our system, add the location as new instead.
My organization has already been set up by another user. Can I get access to the same account?
Yes. Please get your organization’s MMA Registration Code from a current user and enter it into the appropriate space provided on the Link Account page when you first register. The current user will find it in the Account Profile page.
The name you have linked to my DEA/HIN/340B ID is incorrect. How do I fix this?
You can modify the location name, address, or identifier using the Manage Locations tab.
Do I need to create an Account Profile?
If someone in your organization already has an Account Profile, you can link to their account using the MMA Registration Code when you register. If you do not have anyone in your organization with an Account Profile, then yes, you will need to create one of your own for your organization.
How do I update the email address and/or user information on My Merck Accounts?
Email addresses and user information can be modified under the Profile Settings page, accessed by clicking on your name in the upper right-hand corner. To update account information, go to the Account Profile tab to update account-specific information. Go to the Manage Locations tab to update location information.
What information do I need before I can start enrolling locations in a contract using this portal?
You need the authority to enroll locations into contracts for your organization. You will also need an internet connection, an email address, and a valid DEA number or HIN for each location you wish to enroll. Also, for some contracts, you will need to have a copy of the Terms and Conditions (“T&Cs”) for a first-time enrollment, which will be provided by your Merck representative or contract administrator.